In the event, the Knowledge Seeker is not satisfied with services of an Expert, the Knowledge Seeker may, within 24 (twenty-four) hours of completion of the Consultation Session, request for the refund of the Consultation Fees from the Expert.
The refund of Consultation Fees shall be subjected to investigation by the Company. In the event, the Company, in its sole discretion, believes that the Expert has either conducted himself/herself in violation of these Terms or have not provided the required Consultation Services to the Knowledge Seeker, the Company may refund the Consultation Fee (after deduction of the Xpertflix Fee) to the Knowledge Seeker (“Refund”).
In case of Refund, the Expert shall not be entitled to receive any Consultation Fee, the Expert agrees and acknowledges that the Company shall not be liable to pay any fees or consideration to the Expert.
Provided, that any refund request received from the Knowledge Seeker after expiry of a period of 24 (twenty-four) hours from the completion of the Consultation Session shall not be processed unless the Expert agrees to provide refund of the Consultation Fee to the Knowledge Seeker. In any case, the refund of the Consultation Fee shall not include refund of the Xpertflix Fee attributable to the Company. The Knowledge Seeker agrees and acknowledges that the Company has no liability whatsoever to provide any refund to the Knowledge Seeker.
Our Website provides a platform for the Knowledge Seeker and Expert to freely interact and they have the full discretion in choosing the user that want to work with. Thus, the Company bears no liability towards users for any refund request(s). Further, the user acknowledges and agrees that the Company shall bear no liability for any decision made by the Company under this clause (Refund Policy) with relation to any of the refund requests.
Questions about the Terms & Conditions should be sent to us at firstname.lastname@example.org.